SoundStation2W Software Upgrade Recommendation

SoundStation2W phones operating with some older versions of software may experience an irrecoverable failure of registration between the base station and the phone. Polycom strongly recommends that all SoundStation2W™ conference phones operating with the specific software identified below be upgraded to the most recent software release available on the SoundStation2W support page.

How to check the version of the software running on your SoundStation2W:

1. Press the ‘MENU’ button on the upper left of the keypad area, next to the phone display.
2. Scroll down to the “THIS PHONE’ menu item using the UP/DOWN ARROW keys on the right side of the display. Press the ‘SELECT’ button next to the arrow keys.
3. Scroll down to the ‘SYSTEM INFORMATION’ menu item and press the ‘SELECT’ button to display the versions of software the phone is using.

Upgrade phones with following software:

CVM: Version 1.61

All SoundStation2Ws with software CVM version 1.61 are susceptible to this failure mechanism and must be updated. To upgrade the software, please download theSoundStation2W Software Upgrade application and follow the detailed Software Upgrade Instructions located on the SoundStation2W support page. This issue only impacts the CVM version number listed above.

Required Equipment:

• SoundStation2W conference phone
• USB Cable-- male to mini 5-pin male, such as those used for most digital cameras (Not supplied with SoundStation2W)
• Microsoft Windows XP-based computer capable of running an English-based installer program. (A version of the SoundStation2W Software Upgrade application for Microsoft Windows Vista and Windows 7 is currently in development.)

You may contact Polycom Support to request the required USB cable which is supplied with the following upgrade kit: SoundStation2W Upgrade Kit (2200-07874-503).

This bulletin specifically addresses an issue with software CVM: 1.61 however, Polycom recommends that any SoundStation2W with a software CVM number of 1.84 or lower and DSP 1.411 or lower be upgraded to the latest version to take advantage of several non-critical bug fixes and feature enhancements.

We are constantly striving to improve the performance and reliability of our products. Thank you for your business, and if you have any questions or concerns please contact support at 1 800 Polycom (1 800 765 9266).

Regards,

Polycom